Terms of Service

1. Who we are

Clippen (clippen.app) is operated by FLISTONE TECHNOLOGIES - FZCO, a free zone company incorporated in the United Arab Emirates, trade licence number 68171, with registered address at IFZA Business Park, Building 2, DDP 68171-001, Dubai Silicon Oasis (DSO), Dubai, United Arab Emirates ("Clippen", "we", "us"). You can reach us at [email protected].

These Terms of Service ("Terms") are a binding agreement between you and us, and they govern your access to and use of the hosted service at clippen.app, including its API and its MCP endpoint. By creating an account or submitting a video you accept them. If you do not accept them, do not use the service.

2. The service

Clippen turns long-form video into short vertical clips. On your instruction, the service ingests a video you upload or a video located at a URL you provide, transcribes it, uses AI models to select moments and to choose a vertical layout, cuts and reframes the result, and optionally adds subtitles, text overlays and AI dubbing, and publishes finished clips to social accounts you connect. Clippen is a paid, metered service; current plans and prices are on our pricing page.

We strive to keep the service available but do not guarantee uninterrupted access: it may be unavailable during maintenance, upgrades, provider outages or events outside our control.

3. Eligibility and accounts

You must be at least 18 years old and have the legal capacity to enter into a binding contract. Sign-in is by emailed magic link or by Google sign-in; we never store a password. You are responsible for everything done through your account, your API keys and any agent you authorise to act through them. Keep your credentials confidential and tell us at [email protected] if you believe your account has been compromised.

4. Your content stays yours

You keep all ownership of the videos you submit. By submitting content, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transcode, modify and process that content, and to display it back to you, strictly to the extent needed to run and secure the service for you. This licence ends when the content is deleted from our systems under Section 13 or on your instruction, except for short-lived backups and anything we must keep to comply with the law.

The clips are yours. As between you and us, you own the output clips the service generates from your content, including for commercial use, to the extent of our rights in them. Where a plan produces watermarked clips, you may use those clips freely, but you may not remove or obscure the watermark by any means other than paying for the run that produced them.

We do not use your content to train AI models — ours or anyone else's. See Section 7.

With your separate permission (for example, if you reply yes when we ask), we may mention your name or showcase your public clips as customer references. We never do this by default.

5. Rights in the source video — this one is on you

This is the most important promise you make to us, because Clippen is pointed at material that usually did not originate with the person clipping it: podcast back-catalogues, stream VODs, webinars, conference talks, and YouTube URLs belonging to somebody else.

The service processes content on your instruction — both files you upload and videos you direct us to fetch from a URL. You represent and warrant that, for every video you submit by either route:

• you own it, or you hold the rights, licences and permissions needed to download, copy, edit, adapt and republish it, including the rights of any rightsholder in the music, footage or images inside it;
• your use of it through the service infringes nobody's copyright, trademark, image, likeness or publicity rights, and breaches no confidentiality obligation;
• fetching it does not violate the terms of service of the platform it is hosted on, and you are not asking us to circumvent any technical restriction, paywall or access control;
• it features no identifiable person's image or voice without the authorisation the applicable law requires; and
• if you use AI dubbing or any voice cloning feature, you have the voice owner's consent to generate synthetic speech from that voice.

We grant you no rights in anyone else's content. Clippen is a processing tool. Nothing we do — fetching a URL for you, storing the result, handing you a download link, or publishing a clip to an account you connected — transfers any right in the underlying material, creates a licence you did not already have, or amounts to our confirmation that your use is lawful. A clip that comes out of Clippen is exactly as licensed as the video that went in. Deciding whether your use is permitted (including whether it is fair use, fair dealing, quotation or any comparable exception where you are) is your decision, made before you submit the job.

You confirm all of the above by ticking the rights declaration shown next to the submit control, for every job. Submitting other people's content without permission is the single most likely reason for an account to be terminated under Section 16, and it is the claim you indemnify us against under that same section.

6. Personal data in your videos — our role as processor

Videos usually contain personal data of the people who appear in them. For that data you are the controller and we act as your processor: we process the footage only on your documented instructions (the jobs you submit), we engage only the sub-processors listed in our Privacy Policy, we apply appropriate technical and organisational security measures, we require confidentiality from those who handle it, we assist you with data-subject requests as far as the nature of the processing allows, and we delete the content under Section 13 or earlier on your instruction. Where the GDPR applies to your processing, this Section together with the Privacy Policy is intended to meet Article 28(3); if you need a countersigned Data Processing Agreement, request one at [email protected].

7. AI processing — what runs where

The service uses AI systems to do its work, and we name them: transcription runs on our own servers (Whisper-family and NVIDIA Parakeet models, so your audio does not leave our infrastructure to be transcribed); moment selection, titling, thumbnail and layout decisions use Google's Gemini API, which receives the video file, sampled frames and the transcript; optional voice dubbing and optional AI voice generation use ElevenLabs; the optional AI-actor generator uses fal.ai. Content is sent to these providers only as far as the job you requested needs it, under terms that prohibit them from using paid-API customer content to train their models.

We do not train AI models on your content, and we do not sell it or share it for training.

AI output is probabilistic. Clip selections, transcripts, translations, titles and dubbed audio may contain errors, and similar inputs can produce similar outputs for different customers, so nothing we return is guaranteed to be unique. We deliberately do not build any feature intended to defeat duplicate detection or platform moderation, and we promise nothing about how any platform will rank, monetise or treat what you post. You are responsible for reviewing AI output before you use or publish it. You may not use the service or its output to develop or train a competing model or service.

Clips that use AI dubbing or AI voice generation contain synthetic speech. Do not remove or strip any label, marking or content credential identifying them as AI-generated. When you publish such a clip, disclosing its synthetic nature to your audience in the manner your platform and your local law require — including Article 50 of Regulation (EU) 2024/1689 (the AI Act) where it applies to you — is your responsibility as the publisher.

8. Acceptable use

You may not use the service to:

• process or distribute content that is unlawful, defamatory, harassing, hateful, sexually exploitative of minors, or that incites violence;
• infringe intellectual property, image or privacy rights, including submitting URLs of content you have no rights to;
• impersonate any person, or produce media of an identifiable person's image or voice without authorisation (deepfakes);
• probe, disrupt or overload the service, scrape it, or access it by any automated means other than the documented API and MCP endpoints within their rate limits;
• reverse engineer the service or attempt to extract its models, prompts or non-public components;
• sell, transfer or share API keys, accounts or quota, or create multiple accounts to evade plan limits;
• artificially manipulate engagement metrics on any platform you publish to.

Content that breaches this Section may be removed and accounts that breach it may be throttled, suspended or terminated, with reasons given to the affected user. We may block re-registration by the same person after a termination for abuse.

9. Copyright complaints and content takedown

If you believe content processed or stored through the service infringes your rights, email [email protected] with: your name and contact details, the work you own, the exact URL or identifier of the material complained of, a statement made in good faith that the use is unauthorised, and your signature. We review notices promptly, remove or disable access to content when the notice is substantiated, and inform the affected user with reasons; that user may reply with a substantiated counter-notice. We terminate the accounts of repeat infringers.

10. Publishing to your social accounts

If you connect social accounts (through our publishing partner, Upload-Post), you expressly authorise us and that partner to publish content to those accounts on your instruction. You remain the publisher of everything posted: you are responsible for the content, its scheduling and its compliance with each platform's terms (YouTube, TikTok, Instagram and the rest). You can disconnect your accounts at any time from the dashboard or from the platform's own settings, which revokes our access.

11. Plans, billing and renewals

Clippen is metered in credits, where one credit is one minute of the source video you submit, not one clip produced. The cost of a run is shown before you start it. Current plans, credit prices and any included allowance are on the pricing page.

Payments are processed by Stripe; we never see or store your card number. By paying you also accept Stripe's own terms. Prices are stated exclusive of any tax that applies to you unless stated otherwise, and any such tax is shown at checkout before you pay. Subscriptions renew automatically at the end of each billing period at the then-current rate until you cancel. You can cancel at any time from your account page, as easily as you subscribed; cancellation takes effect at the end of the current period, which you keep using in full, and no phone call or additional purchase is required. Unused allowance does not roll over unless the plan says otherwise; purchased top-up minutes do not expire. We will give you at least 30 days' notice by email before any price increase takes effect, and you may cancel before it applies.

Except where Section 12 or your local mandatory consumer law requires it, or where we choose to grant one, payments are not refundable. If you believe you were charged in error, write to [email protected] before disputing the charge with your bank — it is faster, and a chargeback raised without contacting us first will suspend the account while it is investigated.

12. Right of withdrawal (EU, EEA and UK consumers)

If you are a consumer resident in the European Union, the European Economic Area or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days of concluding it, without giving a reason (Directive 2011/83/EU as implemented where you live; in the UK, the Consumer Contracts Regulations 2013).

When you subscribe or buy credits, you expressly request that we begin supplying the service immediately, inside that 14-day period. Because Clippen is supplied as a digital service, if you then withdraw you owe us the proportionate part of what has already been supplied to you up to the moment you told us, and the right is lost once the service has been fully performed with your prior express consent and your acknowledgement that you would lose it. Automatic renewals of a running subscription do not open a new withdrawal period.

To withdraw, send an unambiguous statement to [email protected] with the subject "Withdrawal request", giving your name, your account email address and the date of purchase. We refund to the original payment method within 14 days of receiving a valid request. Nothing in these Terms removes protection that the mandatory law of your country of residence gives you and that cannot be waived by agreement.

13. Content retention and deletion

There are two places your video lives, and they behave differently:

• The render server. The source file you uploaded or we fetched, the audio extracted from it, the transcript and the working files are kept only while the job needs them and are deleted about an hour after it finishes, sooner if the disk is under pressure.
• Your clip library. Finished clips, their thumbnails and their subtitle files are archived to a private object-storage bucket that is never public, and they stay there while your account exists, so you can come back to them. Download links are signed and expire after 7 days; the dashboard issues a fresh one whenever you need it.

You can delete any clip at any time, and deleting your account from the dashboard erases both halves at once: every stored object under your account is deleted from the bucket and your database records are deleted with it. What survives is only what the law requires us to keep, principally invoicing records, and short-lived backups that age out on their own. We are not liable for the loss of content whose deletion these Terms announced or which you deleted yourself.

14. Disclaimers

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or accuracy of results, to the extent those disclaimers are permitted by the law of your residence. We do not warrant that any clip will perform, be accepted by any platform, or reach any audience. Nothing here limits warranties or rights that consumer law grants you and that cannot be waived.

15. Liability

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential damages, loss of profits, loss of audience or revenue, or loss of content whose deletion was announced in Section 13. This limitation does not apply to damages caused by our wilful misconduct or gross negligence, to death or personal injury, or to any liability that cannot be limited under the law that applies to you.

16. Indemnity, suspension and termination

If a third party brings a claim against us because of content you submitted or instructed us to fetch, or because of your breach of these Terms, you will indemnify us — including our directors, employees and suppliers — for the resulting damages, penalties and reasonable defence costs, except to the extent the claim results from our own breach. If you are a consumer, this obligation applies only to claims caused by your breach of these Terms or of the law.

We may suspend or terminate accounts for material breach. Where the breach is curable we will tell you first and give you a reasonable period to fix it; where it is not (illegal content, repeat infringement, abuse, fraud), we may suspend immediately, giving you reasons. After termination you have 7 days to download your remaining content unless the law requires us to remove it. Sections 4 to 9 and 14 to 18 survive termination.

17. Changes to the service and these Terms

We improve the service continuously and may change or retire features. We may amend these Terms; material changes are announced by email or in-app at least 15 days in advance, and continuing to use the service after they take effect is acceptance. If you do not agree, cancel before the new terms apply and we will refund any unused prepaid period.

18. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles and without prejudice to the mandatory consumer protection rules of your country of residence. Before starting formal proceedings, write to [email protected]: we try to resolve complaints within 30 days, and most are fixed in days. Disputes that cannot be resolved that way are submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates — except that if you are a consumer you keep the right to sue and be sued in the courts of your own domicile and to use the consumer mediation and arbitration bodies available where you live.

19. General

These Terms and the Privacy Policy are the entire agreement between us about the service. If a provision is unenforceable, the rest stands. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these Terms without our written consent; we may assign ours in connection with a merger, acquisition or sale of assets. By using the service you consent to receiving notices from us electronically.

20. Contact

FLISTONE TECHNOLOGIES - FZCO · trade licence 68171 · IFZA Business Park, Building 2, DDP 68171-001, Dubai Silicon Oasis (DSO), Dubai, United Arab Emirates · [email protected] · https://clippen.app